Case Study 3: Magazine Still in Process

11/23/04: First contact with librarian, left message, marked calendar. He called back, said to contact permissions associate in New York office, provided phone number.

Called New York permissions contact, outgoing message said she would be out until Monday, marked calendar to call her next Thursday 12/2.

12/2/04: Called back and reached permissions associate in New York office. She said this wasn't a good time to talk, and she would call me back (marked calendar).

12/9/04: Called again, left message. Voicemail says out of office until 12/10, marked calendar to call her next week if no callback.

1/28/05:  Called again, left message.

2/11/05: Called again, left message.

2/11/05: Permissions contact called back. She asked whether our site was password-protected. I asked her if that was something they would be more comfortable with, and she said it wasn't a big deal; she just needed to know what to tell people she was going to bring the proposal to. She basically said that she thought it "should" be okay to put up the articles, since we are nonprofit. She first asked for a list, and when I told here there were over five hundred documents, she said to wait and she would talk to people to see if they could get around that. She will get back to me next week.

4/15/05: Called again, left message.

4/22/05: Called again, left message.

5/5/05: Called again, left message.

5/13/05: Reached permissions contact. She said she had forwarded the request to the legal department and never heard back. She will send it to them again, and I will hear from her at the beginning of next week.