Case Study 4. Magazine Permission Granted

10/8/04: Identified contact information for permissions specialist. Called and reached permissions specialist, she said she would send the content licensing form; there shouldn't be a fee to do what we want to do.

10/12/04: Received the form by mail, called permissions specialist to discuss it, left message.

11/18/04: Talked to permissions contact. She said to fill out the form and send it in to her attention and they will fill out their part and send it back. She stated that "99% of the time there is no fee." We can change the one-year term to any number of years, or even for "perpetuity." Nancy [project director] and I will meet and go over the contract and fill it out together.

1/28/2005: Called to follow up on the Content License form we sent in. Permissions contact didn't know what was going on with it, or whether it was received. I faxed her a copy.

Called to make sure it was received, left voicemail message.

2/11/05: Talked to permissions contact and she said the administrator overseeing approval was out sick. Our form is in a folder with a lot of other paperwork for her. We should have something by the end of next week.

3/24/05: Called permissions contact and left message.

3/31/05: Called permissions contact and left message.

4/8/05: Called permissions contact and she said the administrator is still working on it. I asked for the administrator's direct number but the permissions contact said that she herself was actually handling it and the paperwork would eventually come back to her. However she transferred me to the administrator. I got the administrator's voicemail and left her a voicemail message.

4/8/05: The administrator called back and said it would be fine to sign off on our permissions form. She will sign the document and get it back to us.

4/13/05: The permissions contact called to say she had been trying to fax us the signed form for two days, but the number was busy. Determined she was using the wrong fax number, gave her the correct one, and we received the signed permission form!

Called permissions contact and asked her if we needed to sign and return a copy to them, and she said we needn't bother. DONE!!!